Privacy Policy for Diaz Strategic Consulting

Updated: April 1, 2025

Diaz Strategic Consulting ("Company," "we," "our," or "us") respects your privacy and is committed to protecting it through this Privacy Policy. This statement describes how we collect, use, and share your personal data and how you can exercise your rights under applicable laws.

1. Who We Are

Diaz Strategic Consulting is a Canadian-based B2B consulting agency. Our mailing address is PO Box 80528, Scarborough RPO White Shields, ON, M1P 4Z5. (Our legal business address is available upon request.)

We specialize in:

  • Remote staffing solutions (Virtual Assistants and Offshore Staffing)

  • AutoCaller AI voice cloning & outbound SDR outreach

  • Systems and automations auditing & buildout

  • Strategic business development services

We provide our services to clients across North America and globally, utilizing modern technology, artificial intelligence, and human expertise.

2. Your Consent

By accessing our website or using our services, you agree to our Terms of Service and accept this Privacy Policy. If you are under the age of 16, a parent or legal guardian must provide consent.

You may withdraw consent at any time by contacting admin@migueldiaz.ca. Please note that withdrawing consent may limit our ability to provide services to you.

3. Personal Information We Collect

We collect information directly from you, automatically through digital technologies, and via third-party services. The categories of data we may collect include:

A. Voluntarily Submitted Information

  • Full name

  • Company information

  • Email and physical addresses

  • Phone number

  • Login credentials

  • Billing and payment details (processed via Stripe or PayPal)

  • Survey responses and form submissions

  • Feedback, support inquiries, and communication history

B. Automatically Collected Information

  • IP address and location data

  • Device type, OS, browser type

  • Referral sources and behavior on our website

  • Cookies and web beacons for analytics (e.g., Google Analytics)

C. Content Uploaded or Shared

  • User content submitted during service delivery (e.g., documents, call scripts, automation data)

D. Sensitive Personal Information

We do not knowingly collect or request sensitive personal information (e.g., racial or ethnic origin, religious beliefs, medical or biometric data).

4. How We Use Your Information

Your information is used in the following ways:

  • To provide, manage, and deliver our services

  • To process transactions and recurring payments

  • To communicate project updates, service notifications, and offers

  • To respond to support tickets or inquiries

  • To analyze behavior and improve our website and services

  • To comply with legal requirements

5. Communication Preferences

We may send you transactional, promotional, or operational emails and SMS, including:

  • Onboarding messages

  • Service and feature updates

  • Offers and newsletters

  • Automated outreach notifications (AutoCaller AI)

You can opt out at any time by using the unsubscribe link or emailing us at admin@migueldiaz.ca

6. Sharing and Disclosure of Information

We do not sell your personal data. Your data may be shared with:

  • Trusted service providers (Stripe, CRM tools, hosting platforms)

  • Legal and regulatory authorities (as required by law)

  • Affiliate partners supporting service delivery

All third parties are under contractual obligation to safeguard data in accordance with industry standards.

7. Data Storage and International Transfers

Your data may be stored on secure servers located in Canada or the United States. Where applicable, we ensure appropriate safeguards under PIPEDA, CCPA, and GDPR using:

  • Data Processing Agreements (DPAs)

  • Standard Contractual Clauses

  • Encryption protocols

8. Data Security

We implement a comprehensive Security Program that includes:

  • SSL/TLS encryption for transmission

  • Access-controlled environments

  • Secure data storage and routine audits

  • Incident response plans in case of data breaches

While we do our best, no system can guarantee 100% security. You are encouraged to practice secure password use and limit unnecessary data sharing.

9. Retention of Information

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required by law.

10. Your Rights

Depending on your jurisdiction (Canada, U.S., EU, UK), you may be entitled to:

  • Access your personal data

  • Request correction or deletion

  • Object to or restrict processing

  • Withdraw consent for data use

To exercise your rights, email admin@migueldiaz.ca with your request.

11. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Authenticate sessions

  • Remember preferences

  • Track engagement and performance

You can manage your cookie preferences through your browser settings. Disabling cookies may impact user experience.

12. External Platforms & Links

Our website may link to third-party platforms (e.g., LinkedIn, YouTube, Stripe). We are not responsible for their privacy practices. Please review their privacy policies before interacting with them.

13. Children’s Privacy

Our services are not directed at children under 13. We do not knowingly collect personal data from minors. If we discover such data has been collected, it will be deleted.

14. Changes to This Policy

We reserve the right to update this Privacy Policy periodically. Any material changes will be communicated on our website or via email with an updated “Effective Date.”

15. Contact Information

For questions, feedback, or privacy requests:

Diaz Strategic Consulting
PO Box 80528
Scarborough RPO White Shields, ON, M1P 4Z5
Email: admin@migueldiaz.ca

By continuing to use our services, you acknowledge that you have read and accepted this Privacy Policy.

PRIVACY POLICY

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